At SWISSDESIGNERSPORT.com we want our customers to enjoy a great shopping experience, therefore, our team is responsible for selecting the best products to guarantee a quality purchase.
As part of the experience, we know that on some occasions we will not be able to fulfil all of your expectations, so we offer you A. Returns and B. Refunds under the following conditions:
If the product does not fit the customers expectations i.e sizing or aesthetic issue, the following applies:
1. customers may exchange for a correct size,
2. a product swop to the value of goods purchased.
3. A Voucher to the value of the goods purchased,
all the above under following conditions:
- The selected size does not fit the customer's measurements.
- Customer simply wants to change for another product.
- Patterns have some variations according with the picture.
- Color is different from the picture.
- Material quality is not exactly what customer wants.
HOW TO APPLY FOR A RETURN:
Simply use our RETURNS PORTAL enter your order number and email then follow the steps to apply for a return.
1. Return shipping costs are the customer's responsibility.
2. Changes will be executed once we receive the returned items. Our SDS team will check each item carefully.
3. Items that are damaged, dirty, altered, or not in their original boxes or bags will not be accepted for return.
4. On orders that have applied an SDS(Athletename10) Discount will get the value back in form of a Voucher Code of the fully paid amount or can swap the product to a different size or color.
Refunds are only made on the condition that the products sent are evidently damaged or there is a manufacturing defect. If so, please send proof via email, products will be refunded after a fair assessment has been made.
Once a delivery confirmation has been sent by the courier, Swiss Designer Sport GmbH disclaims any liability.
To exercise the right to change, return or apply for a refund please make sure the above conditions have been met.
Send an email firstname.lastname@example.org with the subject line RETURN or REFUND followed by your name and reason as well as attached pictures of the item.
Example: RETURN: Michelle Rudo. Item too small.